rail customers can pay until further notice, no saver fare Tickets by direct debit if you book on bahn.de and in the DB Navigator. The reason is that The Deutsche Bahn is experiencing “increasingly fraudulent activities”, which lead to the booking of Tickets has been restricted, with certain means of payment.
“We have taken this measure to protect our customers and apologize for the inconvenience,” said a venture spokesman. “We work with high pressure because our Services are so quickly as possible, as usual.” A time-frame he called.
in November, the railroad had reduced the amount that could be deducted by direct debit. Saving price Tickets with a value of more than 150 euros could only be with instant transfer or credit card sub-query of the 3D Secure pass word paid. At the Moment, price are no payments by direct debit for savings Tickets possible , which can be cancelled.
On the sides of the railway Community on the Internet the wrath of a number of train driver unloads. Will use find fault with lack of Information for customers the part for a long time, the direct debit procedure. Many do not refer to the fact that the 3D-Secure process is available in the short term, but only after consultation with the Bank. It is clear that The fraud did not become because of the payment method direct debit is possible, but because of the railway, as amended repayment mode for cancelled Tickets.
The mesh to the imposter
by the end of July the price fell in the cancellation of a savings-Tickets 19 Euro fee. The Rest has been paid back – in the same way, the customer had paid. The rest of the amount you got when the debit is to return to his checking account. Since 1. August to fall now for ten Euro fee, the remaining amount will however be issued as a cancellation voucher that can be used for a new ticket purchase. The reversal voucher is a seven-digit Code that is valid for three years and in travel centres and DB agencies, the vending machine or on bahn.de can be redeemed.
At this point, the scammers have set, so the investigating Federal police. “At the present time, it is assumed that as yet unidentified perpetrator of a previously unknown channel of credit card data and/or account data.” This data would have used the scammers to buy “online tickets (OLT) in the low price segment”. “In the currently known cases, it is also high-priced bookings up to a value of 2500 euros per travel distance”, the German Federal police in Potsdam.
The mesh of the cheater: cheated Online Tickets you cancelled immediately and the cancellation of vouchers by Mail. “According to the current state of the coupons in the connection are offered for sale and sold”, the Federal police. In order to disguise the origin of the coupons, bought the culprit with these new train Tickets, cancelled this again, to get another coupon Code on the residual value.
warning against Phishing E-mail
According to a railway spokesperson, based on fraud “on the so-called Phishing-E-Mails”. Apparently, the perpetrator had access to Mail account via the “forgot password”-Option on bahn.de these mail addresses, new passwords to send, and so the log-in of existing customers. In the direct debit was debited from their accounts for large amounts. Rail stresses: “it is Very important: There is no bahn.de – and the DB Navigator were hacked accounts.”
about how many cases of fraud, it is open. “Customers unjustified high charges for the tickets from your account, then you should let the direct debit through your Bank, and immediately in contact with us”, the railway. “We don’t want to, of course, that the customers, due to this fraudulent activity of any damage.” In addition, the track recommends a complaint with the police.
The company is already seeing success of his own strategy: “our counter-measures in the fraud cases have been curbed massively.” In addition, the cheated coupons “are worthless, because we have this locked”. In August, the introduced procedure of the cancellation-repayment of the Deutsche Bahn wants to hold on to.
customers in the rail Community on the Internet, by contrast, propose to return the amount to the account to return or to choose other, safer methods. The railway stresses that the cancellation of Flex, the price of Tickets as in the past, the entire amount on the selected means of payment is transferred.